FAQ's

HOW ARE YOUR PRODUCTS MADE?
                                                                                                                           
Our candles are lovingly handmade in our workshop in London.
                                                                                                                              
WHAT ARE YOUR CANDLES MADE FROM?
                                                                                                                                 
We use natural soy wax to create our candle blends and package them using recyclable materials such as glass and our shipping packaging is also 100% recyclable.
                                                                                                                        
HOW DO I USE MY CANDLE?
                                                                                                                            
There are a few simple rules to follow whilst enjoying your candle.
We've created a CANDLE 101 blog to help you on your way to scentsational bliss!
                                                                                                                          
HOW LONG WILL MY CANDLES BURN?
                                                                                                                           
9cl: Approx.10 hours
20cl: Approx. 20 hours
30cl: Approx. 30 hours
55cl: Approx. 55 hours
                                                                                                                    
ARE YOU AN ETHICAL BRAND?
                                                                                                                            
Yes! Our aim is to bring peace to you and the world by using the best quality ingredients. Our packaging is eco-friendly, fully recyclable and reusable. Check out our blog, "There isn't a planet B!" for more info.
                                                               
PROCESSING TIMES 

Most items are “Made to Order” therefore processing times are currently 3-5 business days (does not include weekends). If you require an order by a certain date, please send me a message + I will do my best to accommodate.
                             
DELIVERY
                                                                                                                      
All orders are sent via Royal Mail 1st class signed for so delivery, 90% will arrive within 3 working days depending on location.
Spend over £50 for free UK shipping.
                                                                                                                         
RETURNS
                                                                                                                         
Our candles and wax melts are made in a sterile environment and carefully packed. Due to the ongoing pandemic we're unable to accept any refunds or exchanges - however, if you're not satisfied or have any issues please drop us a message and we will be more than happy to help.
                                                                                                                          
ARE YOU INSURED?
                                                                                                                            
Yes! We are fully CLP compliant as we value you and your safety. We test and document each product, know our ingredients and are fully insured.